Refund policy

Return & Refund Policy

Last updated: November 1, 2026

At DayTrip Goods, we want you to love your new hair accessories. If something arrives damaged, defective, incorrect, or not as described, we're here to help.

For questions about returns, refunds, or orders, contact us at support.daytripgoods@gmail.com or through our Contact page.

14-Day Return Policy

You may request a return within 14 days of receiving your order.

For a standard change-of-mind return, items should be:

Unused and unworn
In their original condition
Free from damage caused after delivery
Returned with their original packaging when reasonably possible

You may carefully inspect an item after delivery. Your statutory consumer rights, including applicable rights to examine goods, are not restricted by this policy.

How to Request a Return

Email support.daytripgoods@gmail.com or use our Contact page.

Please include:

Your order number
The item or items you wish to return
The reason for your request
Photos if the item arrived damaged, defective, incorrect, or not as described, when available

We'll review your request and provide the next steps, including return instructions where applicable.

Please contact us before shipping a return so we can provide the correct return address and instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your hair claw clip arrives damaged, defective, incorrect, or significantly different from its description, contact us as soon as possible. We recommend reporting issues within 7 days of delivery so we can investigate promptly.

Where possible, include photographs showing the issue.

Depending on the circumstances and your applicable consumer rights, we may arrange a replacement, refund, or another appropriate resolution.

The recommended 7-day reporting period does not limit any legal rights you may have after that period.

Return Shipping Costs

For standard change-of-mind returns, customers are generally responsible for the cost of return shipping, unless applicable law requires otherwise.

If an item arrives damaged, defective, incorrect, or not as described, we will address reasonable return shipping costs in accordance with applicable law.

We will provide return instructions before you send an item back.

Refunds

Once we receive your return, or the necessary evidence of return where applicable, we will review it and notify you of the outcome.

Approved refunds will be issued to the original payment method.

Refund processing times vary by payment provider and bank. Funds commonly appear within 5–10 business days after a refund is issued.

We will comply with any shorter refund deadlines required by applicable consumer protection law.

Original shipping charges are generally not refunded for voluntary change-of-mind returns, except where required by law. Shipping refunds for defective or incorrect orders will be handled in accordance with applicable law.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We aim to accommodate cancellation requests submitted within 12 hours of purchase, provided the order has not already been processed or submitted to our shipping supplier.

Because orders can begin processing quickly, cancellation is not guaranteed during this period.

If an order has already shipped, a return may be required instead.

This cancellation procedure does not limit any statutory cancellation rights that apply to your purchase.

Items Not Eligible for Standard Returns

For voluntary change-of-mind returns, we may decline items that:

Have been worn or used beyond reasonable inspection
Have been damaged through misuse or improper handling
Are missing essential components
Were purchased under clearly disclosed, legally valid final-sale conditions

These exclusions do not apply where prohibited by law and do not remove your rights relating to faulty, incorrect, or misdescribed products.

UK and European Union Customers

If you are a consumer in the United Kingdom or European Union, you may have a statutory 14-day right to cancel an eligible online purchase without giving a reason, beginning when you receive the goods.

After notifying us of a valid withdrawal, you generally have a further 14 days to return the goods.

Where applicable:

We will refund the purchase price and qualifying standard outbound delivery charges.
You may be responsible for direct return shipping costs where legally permitted and properly disclosed.
Refunds will be processed within applicable legal deadlines.
You may inspect products as you would in a physical store, subject to applicable rules regarding diminished value from excessive handling.

To exercise your withdrawal rights, contact support.daytripgoods@gmail.com with your order number and a clear statement that you wish to cancel your purchase. You may use the following optional wording:

"I hereby notify DayTrip Goods Inc. that I wish to withdraw from my purchase of [item], ordered on [date] and received on [date]."

Nothing in this policy excludes or restricts your mandatory rights under applicable consumer protection laws.

Shipping Delays and Missing Orders

Delivery times can vary because of carrier operations, customs procedures, destination, and other factors.

If your order is significantly delayed or appears lost, contact us with your order number. We'll investigate and help determine the appropriate resolution.

Any cancellation or refund rights arising from delayed or undelivered orders remain available as required by law.