Refund policy

Last updated: July 2026

At DayTrip Goods, we want your order to arrive correctly and in good condition. If something arrives damaged, defective, incorrect, or not as described, contact us and we’ll help make it right.

For return or refund questions, contact us at:

support.daytripgoods@gmail.com or the Contact tab ↗

Return window

You may request a return within 14 days of delivery.

To be eligible for a return, your item must be:

Unused
Unwashed
In the same condition you received it
In its original packaging when possible

For hygiene reasons, used towels, used water bottles, worn neck fans, and used personal-care or toiletry items cannot be returned unless they arrived damaged, defective, incorrect, or not as described.

How to start a return

To start a return, email us at:

support.daytripgoods@gmail.com or the Contact tab ↗

Please include:

Your order number
The item you want to return
The reason for the return
Photos if the item arrived damaged, defective, incorrect, or not as described

If your return is approved, we will send return instructions. Please do not send items back without contacting us first.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective, incorrect, or not as described, contact us within 7 days of delivery with photos of the issue.

If approved, we may offer a replacement, store credit, or refund depending on the situation.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, incorrect, or not as described.

Original shipping costs are non-refundable unless the return is due to our error.

Refunds

Once we receive and inspect your returned item, we will let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.

Order cancellations

Orders may be cancelled within 12 hours of purchase if they have not already been processed or sent to the supplier.

If your order has already been processed or shipped, we may not be able to cancel it.

Shipping delays

Delivery times may vary depending on location, supplier processing, carrier delays, customs, and other factors outside our control.

If your order is significantly delayed, contact us at:

support.daytripgoods@gmail.com or the Contact tab ↗

We will help check the status of your order.

Non-returnable items

The following items are not eligible for return unless they arrived damaged, defective, incorrect, or not as described:

Used or washed towels
Used water bottles
Worn neck fans
Used toiletry or personal-care items
Items damaged by misuse
Items returned without approval
Gift cards, if offered
Final sale items, if clearly marked

UK and EU customers

If you are located in the United Kingdom or European Union, you may have additional rights under local consumer laws, including cancellation rights for certain online purchases.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Exchanges

The fastest way to exchange an item is to contact us first. If approved, you may return the original item and place a new order for the item you want.